Men’s Black Leather Biker Jacket with Quilted Ribbed Sleeves

We Want You to Love What You Ordered

At The Leather Hawk, we put care into every jacket, including the cut, leather, stitching, and finish. We understand that buying a jacket online is not always straightforward. Sizing can be difficult, colors may look slightly different on different screens, and sometimes an item may not work out as expected.

Our return policy is designed to provide clear and straightforward options for eligible returns, exchanges, refunds, and order issues.

What Can Be Returned

We accept returns on most eligible orders within 30 days of the delivery date.

To be eligible for a return, the item must generally be:

• Unworn and in the same condition in which it was received
• In its original condition with original tags attached
• Packed in its original box, bag, or packaging where possible
• Accompanied by the order number or other valid proof of purchase

All returned items are inspected after they are received.

A return may not be accepted if the jacket shows clear signs of use, including significant scuffs, stretched or damaged leather, stains, washing, alterations, or strong odors such as cologne, perfume, smoke, or other substances.

How to Start a Return

To request a return:

1. Email support@theleatherhawk.com with your order number and a brief reason for the return.
2. Our team will respond within 1–2 business days with return instructions and, where applicable, the return authorization and address.
3. Pack the item carefully, preferably using its original packaging where possible.
4. Send the item using a trackable shipping service and keep the tracking information until your return has been processed.

Do not send a return to an address that has not been provided or confirmed by our support team.

Return Shipping Costs

Return shipping is generally the customer's responsibility unless:

• The item arrived damaged.
• The wrong item was sent.
• The item has a confirmed manufacturing defect.
• The return is otherwise caused by an error on our part.

When the return is due to an error attributable to The Leather Hawk, we will cover the applicable return shipping cost.

For returns due to size, preference, change of mind, or other reasons not caused by an error on our part, the customer is generally responsible for return shipping.

How Refunds Work

Once your returned item is received, we will inspect it to determine whether it meets the applicable return conditions.

If the return is approved, the refund will be issued to the original payment method within 5–7 business days after the return has been approved.

After we issue the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, PayPal, or other payment provider.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is caused by an error attributable to The Leather Hawk.

If an order originally qualified for free shipping, applicable shipping costs may be deducted from the refund where permitted by the applicable return terms.

Sale Items

Eligible sale items are refunded based on the actual price paid at the time of purchase, not the original or regular price.

Items specifically marked as Final Sale are not eligible for return unless required by applicable law or the item was received damaged, defective, or incorrect.

What We Cannot Take Back

The following items are generally not eligible for standard returns:

• Custom or personalized jackets
• Monogrammed products
• Made-to-measure orders
• Items tailored specifically to a customer's measurements or requirements
• Final Sale items clearly identified as non-returnable at the time of purchase
• Jackets that have been worn, washed, altered, damaged, or otherwise used
• Items returned without prior authorization from our team

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not already been shipped.

After the first 24 hours, cancellation may still be requested if the order has not shipped; however, a 20% cancellation fee may apply.

Once an order has been shipped, cancellation is generally no longer available. The order may instead be subject to the applicable return policy.

To request a cancellation, contact support@theleatherhawk.com as soon as possible and include your order number.

Cancellation requests are not considered completed until they have been confirmed by our team.

Exchanges

If you need a different size or style, you may request an exchange within the applicable 30-day return period, provided the item meets the return conditions.

To request an exchange:

1. Contact support@theleatherhawk.com with your order number.
2. Tell us which size or style you would like instead.
3. We will check availability.
4. Return the original item according to the return instructions provided by our team.
5. Once the original item is received and passes inspection, the replacement will be arranged.

If there is a price difference between the original item and replacement item, we will communicate the applicable payment or refund adjustment before the replacement is dispatched.

Return shipping for exchanges is generally the customer's responsibility unless the exchange is required because of an error, defect, damage, or incorrect item sent by The Leather Hawk.

Damaged or Defective Jackets

If your jacket arrives damaged or has a confirmed manufacturing defect, please contact us within 48 hours of delivery.

Email support@theleatherhawk.com and provide:

• Your order number
• A brief description of the problem
• Clear photographs showing the damage or defect
• Photographs of the packaging where relevant

Please keep the original packaging until the issue has been reviewed, as it may be required for a carrier claim.

After reviewing the information, we may provide a replacement, exchange, repair where appropriate, or full refund depending on the circumstances.

When the issue is confirmed to have been caused by an error on our part or damage during delivery, we will cover the applicable return shipping cost.

Incorrect Item Received

If you receive an item that does not match your order, please contact support@theleatherhawk.com within 48 hours of delivery.

Please provide your order number and clear photographs of the item received.

After verification, we will work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund.

If the incorrect item was sent because of an error on our part, we will cover the applicable return shipping cost.

Return Authorization

All returns require prior authorization from our team.

Please do not send an item back without receiving return instructions.

Unauthorized returns may be delayed or may not be accepted.

The return address provided for an approved return may vary depending on the applicable return facility and the circumstances of the order.

Return Inspection

All returned items are inspected after receipt.

The item must meet the return conditions stated in this policy.

If an item is returned in a condition that does not meet the applicable requirements, we may decline the return or reduce the refund where permitted by applicable law.

We will contact you if there is an issue with the condition of a returned item.

Refund Timing

After an approved return has been inspected, the refund will generally be issued within 5–7 business days.

Once issued, the time required for the refund to appear in your account depends on the original payment method and the processing time of your bank, card issuer, PayPal, or other payment provider.

Contact Us

If you have questions about returns, refunds, exchanges, cancellations, damaged items, or whether your order qualifies for a return, please contact us:

The Leather Hawk
Company Number: 17003772
Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email: support@theleatherhawk.com
Phone: +44 7311 128289
Business Hours: Monday–Friday, 9 AM–5 PM

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Policy Updates

We may update this Refund Policy from time to time to reflect changes to our return, refund, exchange, cancellation, or customer support procedures.

Any updates will be posted on this page with the revised effective date.

The version published on this page at the time of your purchase will generally apply to your order, subject to any rights provided by applicable law.