Terms of service

Effective Date: September 2026

Welcome to The Leather Hawk

Welcome to The Leather Hawk. By visiting theleatherhawk.com, browsing our website, creating an account, or placing an order, you agree to these Terms of Service.

These Terms explain the basic rules and conditions that apply when you use our website and purchase products from us. If you do not agree with these Terms, please do not use our website or place an order.

Business Information

The Leather Hawk operates as an online store offering jackets, accessories, and other leather goods.

Business Name: The Leather Hawk
Website: theleatherhawk.com
Email: support@theleatherhawk.com
Business Hours: Monday–Friday, 9 AM–5 PM EST

For questions about an order, product, payment, shipping, returns, or these Terms, please contact us using the information above.

Our Products

We aim to provide accurate and useful information about every jacket, accessory, and leather good listed on our website.

Please keep the following in mind:

Colors may appear slightly different on your screen than they do in person. Monitors, phones, and tablets can display colors differently, and genuine leather may naturally vary in shade, texture, grain, and appearance.
Product sizing is provided as a guide. Please review the size information and size guide on the relevant product page before ordering.
Genuine leather may naturally change and develop its appearance with use.
Product descriptions, images, specifications, pricing, and availability may be updated from time to time.
We reserve the right to correct errors or update product information, pricing, or availability when necessary.
If a product becomes unavailable or cannot be fulfilled after an order is placed, we will contact you and provide an appropriate resolution, which may include a full refund.

Orders and Payment

Payment

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and other payment methods displayed at checkout.

Payments are processed through the payment methods and payment providers available at checkout. Payment information is handled according to the applicable payment provider's security and privacy practices.

Order Confirmation

After you place an order, you will receive an order confirmation email.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been accepted for fulfillment or shipped.

We may need to verify payment, product availability, order information, or other details before processing the order.

If we are unable to fulfill an order, we will contact you and provide an appropriate resolution.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not already been shipped.

After the first 24 hours, cancellation may still be requested if the order has not shipped; however, a 20% cancellation fee may apply.

Once an order has been shipped, cancellation is generally no longer available. In that situation, the order may be subject to the applicable Return & Refund Policy.

Please contact support@theleatherhawk.com as soon as possible if you need to request a cancellation.

Shipping and Delivery

Orders are processed according to the shipping information provided on our website.

Standard orders are generally processed within 3 business days.

After processing, standard delivery is generally completed within 5–7 business days, resulting in an estimated total delivery time of 8–10 business days.

Delivery estimates are not guaranteed dates. Delays may occur because of customs clearance, carrier delays, weather, public holidays, transportation issues, high shipping volumes, or other circumstances outside our control.

For complete information about shipping charges, delivery timeframes, tracking, customs, failed deliveries, lost packages, and damaged packages, please review our Shipping Policy.

Returns and Exchanges

We want customers to be satisfied with their purchases.

Returns and exchanges are handled according to our separate Return & Refund Policy.

Please review that policy before placing an order, particularly if you are purchasing a custom, personalized, or otherwise non-returnable item.

The Return & Refund Policy explains applicable return periods, product conditions, cancellation rules, return shipping responsibilities, refunds, exchanges, and procedures for damaged, defective, or incorrect items.

Our Content Is Ours

The content available on The Leather Hawk website, including photographs, product images, descriptions, logos, graphics, written copy, page designs, and other materials, belongs to or is used by The Leather Hawk and may be protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You may share links to our website, but you may not copy, reproduce, modify, distribute, publish, sell, or use our website content or images on another website without permission.

You may not use our branding, images, or content in a way that suggests an unauthorized affiliation with The Leather Hawk.

If you would like to use our content for another purpose, please contact us first.

Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to interfere with the operation or security of the website.
Attempt to gain unauthorized access to website systems or accounts.
Copy or misuse website content.
Use automated methods to access or collect website information in a way that could harm or disrupt the website.
Submit false, misleading, or unauthorized information when placing an order.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website, or services.

Pricing and Product Availability

We make reasonable efforts to ensure that product prices, descriptions, images, and availability are accurate.

However, errors may occasionally occur.

We reserve the right to correct pricing, product information, availability, or other website errors.

If an obvious pricing or listing error affects an order, we may contact you before fulfillment to clarify the issue or cancel the affected order and provide a refund where applicable.

Product availability may change without notice.

Third-Party Services and Payment Providers

Our website may use third-party services, including payment providers, shipping carriers, analytics services, or other services required to operate our online store.

These services may have their own terms and privacy policies.

Where appropriate, your use of a third-party service may also be subject to that provider's terms.

Privacy

Your use of our website and the information you provide to us are also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and handle personal information.

Please review the Privacy Policy before using our website or placing an order.

Limitation of Liability

We make reasonable efforts to keep our website, product information, and services available and accurate.

However, we cannot guarantee that the website will always be available, error-free, uninterrupted, or free from technical issues.

To the extent permitted by applicable law, The Leather Hawk will not be responsible for losses or delays caused by circumstances outside our reasonable control, including carrier delays, customs delays, weather, transportation disruptions, technical failures, or other external events.

Nothing in these Terms is intended to limit or exclude any rights or protections that cannot legally be limited or excluded under applicable consumer protection laws.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or relating to these Terms or your use of our website shall be subject to the applicable courts and legal procedures of England and Wales, subject to any mandatory consumer protection rights that may apply to customers in their country of residence.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

When we make changes, the updated version will be posted on this page with a revised effective date.

Your continued use of the website after an updated version is posted means that you acknowledge the updated Terms, subject to any rights provided by applicable law.