Privacy policy

Effective Date: September 2026

Introduction

The Leather Hawk respects the privacy of individuals who visit, browse, or shop through our online store.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how it may be shared, and the steps we take to protect it.

This policy applies to interactions with theleatherhawk.com, including browsing our website, creating an account, placing an order, and contacting our support team.

Business Information

The Leather Hawk
Company Number: 17003772
Address: 23 Lodge Close, Northampton, NN5 6SH, United Kingdom
Email: support@theleatherhawk.com
Phone: +44 7311 128289
Business Hours: Monday–Friday, 9 AM–5 PM

Information We Collect

When you place an order or create an account, we may collect and store information such as:

Your name
Email address
Phone number
Billing address
Shipping address
Order details and order history
Information you provide when contacting customer support

Order history may be retained to help us manage your purchases, provide customer support, and assist with future orders.

Payment Information

Payments are processed through third-party payment providers and the payment methods available at checkout.

Payment providers may process information such as payment card details or other payment information required to complete a transaction.

We do not directly store full payment card details on our website servers.

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device type
Operating system
Website activity and usage information

This information helps us operate, maintain, secure, and improve our website.

How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Process payments through our payment providers
Arrange shipping and delivery
Provide customer support
Respond to questions and requests
Manage customer accounts
Maintain order records
Troubleshoot website problems
Improve website performance and user experience
Detect, prevent, and investigate fraud or unauthorized activity
Meet applicable legal, regulatory, accounting, or record-keeping requirements

Where you have provided appropriate consent, we may also use your email address to send information about new collections, restocks, promotions, or special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help operate the website and improve your browsing experience.

Cookies may be used to:

Maintain your shopping session
Remember items in your shopping cart
Support website functionality
Understand how visitors use our website
Collect analytics information
Improve website performance and user experience

We may use analytics services such as Google Analytics to understand general website traffic and how customers interact with our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

Sharing of Information

We may share relevant personal information with third-party service providers that help us operate our business and provide services to customers.

These service providers may include:

Payment processors
Shipping and delivery companies
Email and communication service providers
Website and technology service providers
Analytics and security service providers

These providers receive information only where reasonably necessary to provide their services or support our business operations.

We do not sell, rent, or trade your personal information to third parties for their own independent commercial purposes.

We may also disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement, or where reasonably necessary to protect our rights, customers, website, or business.

Data Security

We take reasonable measures to protect the personal information we collect and maintain.

Information transmitted through our website may be protected using SSL/TLS encryption and other appropriate security measures.

Access to customer information is restricted to authorized individuals and service providers who need the information for legitimate business purposes.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

If you have an account with us, you are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you suspect unauthorized access to your account.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

Processing and maintaining order records
Providing customer support
Managing customer accounts
Handling returns, refunds, and exchanges
Accounting and financial record keeping
Meeting legal and regulatory requirements
Resolving disputes
Preventing fraud or misuse

When personal information is no longer reasonably required, it may be deleted or securely disposed of in accordance with applicable requirements.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request information about how your data is used
Opt out of marketing communications
Withdraw consent where processing is based on consent

To exercise an applicable privacy right, please contact us using the information provided in the Contact Us section.

We may need to verify your identity before completing certain requests to help protect your information.

Marketing Communications

If you have provided consent to receive marketing communications, we may send emails about:

New products or collections
Restocks
Promotions
Special offers
Other relevant updates

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the email or by contacting us.

Unsubscribing from marketing communications does not affect necessary transactional emails, such as order confirmations, shipping updates, or other messages relating to your purchase.

Children's Privacy

Our website is intended for adults and general consumers.

We do not knowingly collect personal information from individuals under the age of 16.

If we become aware that personal information has been submitted by an individual under 16 without appropriate authorization, we will take reasonable steps to remove the information where required.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

These external websites operate independently and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology, or applicable legal requirements.

When changes are made, the updated version will be posted on this page with a revised effective date.

We encourage visitors and customers to review this page periodically for the latest information about our privacy practices.